Technical Support and Help
Unfortunately, nothing ever works 100% of the time, software especially. So, if you’re having trouble running Satscape, anything from a slight glitch to a total crash to desktop, this page will give you some useful information to potentially fix the problem yourself in a matter of minutes, no technical know-how required, just follow the step by step procedures.
Factory Reset of Satscape
You could try a factory reset of Satscape, this will wipe out your Satscape favourite satellites, latitude/longitude etc, so you may want to make a note of them if you can.
Heres how to do this, the satscape settings are stored in one folder on your hard drive, which is in a different location depending on what operating system you have, so first locate this folder…
Windows 98 or XP : C:\Documents and settings\YOUR NAME\Satscape\
Windows Vista or Windows 7 : C:\Users\YOUR NAME\Satscape\
Mac/Linux : /Users/YOUR NAME/Satscape/
The most simple way is to rename the Satscape folder to ‘Satscape-backup’ and then start up Satscape, it will see there is no satscape folder, and so recreate all the default/factory settings again for you
and that should fix the problem. If it does not fix the problem, simply rename it back so that you don’t loose your settings!
-> 2D or 3D view not working?
If you have an old PC, these views may not work, they require a video card capable of 3D graphics, heres some things you can do to potentially fix the problem.
- Go to http://www.chemgapedia.de/vsengine/info/en/help/requirements/java.html to test your computer’s ability to run JAVA3D
- check your graphics driver is up to date, if it’s an nVidia card go to www.nvidia.com
- download the latest update for DirectX (updated monthly)
Still not fixed?
PLEASE NOTE: “Satscape” is both the name of my satellite tracking program as well as my Minecraft name, so if you’re looking for help with my Minecraft add-on “Sim-U-Kraft”, check out that page instead….otherwise….
If all else fails, please go to the Satscape support forum, look through the messages there to see if theres a similar problem to yours. If you don’t see one, then please post a description of your problem as a message to this forum, and either myself or another Satscape user will try to help you.